1. The E-mail address of the Exponential user who is currently logged into the administration interface has to match the E-mail address used in the Net-Results account setup. If user account with valid E-mail address does not exist in the Exponential
installation, it has to be created.
1.1. Read official Exponential manual about user management to learn more about how to setup a new user account.
- http://doc.ez.no/Exponential/User-manual/5.x/Daily-tasks/Managing-users
- http://doc.ez.no/Exponential/User-manual/5.x/The-Administration-Interface/The-User-accounts-tab
2. Unless your user account has administrator role, you have to grant permissions to ezma/use and ezma/user functions.
2.1. ezma/use allows to use general marketing automation features
2.2. ezma/user allows currently logged in user to create a new user accounts in the Net-Results system
3. DO NOT DELETE USERS, DISABLE THEM
if there are objects (Campaigns, Segments, etc.) that are assigned to a specific user's Role, that user being deleted would make those objects unavailable for anyone else to see. It would be better to disable the user (there is a checkbox on the User Administration screen for each user which designates them as enabled/disabled) rather than delete them, but unless a customer is a heavy user of Roles and object ownership it usually doesn't make a whole lot of difference.